This English version is provided for convenience. The French version is the original text. Where the two differ, the French version applies, without depriving the consumer of the protection afforded by the mandatory rules of the country in which they reside.

Version in force as of 20 September 2026

These General Terms and Conditions of Sale, referred to below as the Terms, govern sales made on the site lezare.fr by LEZARE, a Société par Actions Simplifiée Unipersonnelle with a share capital of 10 euros, registered with the Bordeaux trade register under number 107 012 569, whose registered office is at 76 avenue Jean-Jacques Rousseau, 33160 Saint-Médard-en-Jalles, France.

Telephone: 07 56 91 41 93
Email address: contact.lezare@gmail.com

Article 1. Purpose and scope

The Terms set out the rights and obligations of LEZARE and of any natural person of full age acting as a consumer or as a non professional, referred to below as the Customer, in the online sale of the products offered on lezare.fr, referred to below as the Site.

The Terms are available on the Site at all times. The version applicable to an order is the one accepted by the Customer when the order is confirmed.

Confirming an order implies full acceptance of the Terms. The Customer acknowledges having had the opportunity to read them before ordering.

Article 2. Definitions

• Customer: any natural person of full age making a purchase on the Site for non professional purposes.
• Product: any tie, crocheted flower, bouquet or accessory sold by LEZARE.
• Order: a purchase commitment confirmed by the Customer and accepted once payment is approved.
• Personalisation: the choices made by the Customer to configure a Product, in particular the model, the number of flower settings and the flowers that go with it.
• Drop: a collection offered in limited quantity for a set period.

Article 3. Presentation of the products

LEZARE sells, among other things, ties whose silk is woven in Como, Italy, where the tie is made up, and then finished in France. They take removable crocheted flowers, shaped by hand in France: the flower goes on and comes off in one movement, without anything piercing the fabric or going through it. The flowers are also sold on their own or in bouquets, alongside other accessories.

Each Product has a page setting out its essential characteristics, its price and, where applicable, its personalisation options.

As the Products are made partly by hand, slight variations in shape, shade, texture or dimension may exist between copies. These variations, inherent in handwork, do not in themselves constitute a lack of conformity.

Photographs and representations are presented as faithfully as possible. Colours may nevertheless appear differently depending on the screen used.

Article 4. Availability

Products are offered while stocks last and within the quantities produced for each Drop. A collection may be made as a limited run and may not be repeated identically.

If a Product becomes unavailable after an order, LEZARE informs the Customer as soon as possible. Depending on the options offered, the Customer may choose a replacement Product, wait for restocking, or cancel and be refunded every sum paid.

Article 5. Prices

Prices are shown in euros, inclusive of all taxes, excluding delivery costs. The costs that apply are shown to the Customer before the order is finally confirmed.

LEZARE may change its prices at any time. The price charged is the one displayed when the order is confirmed.

The price of a personalisable Product may vary according to the model, the materials, the number of settings and the options chosen by the Customer.

In the event of an obvious pricing error resulting from a technical or material problem, LEZARE informs the Customer and offers either to confirm the order at the corrected price or to cancel it free of charge.

Article 6. Ordering and personalisation

6.1. Ordering process

The Customer selects the Products, chooses any personalisation options, checks the basket, enters the information needed for delivery and selects a payment method.

Before payment, the Customer can check the details of the order and its total price and correct any mistakes. The order becomes final once payment is approved. A confirmation is then sent to the email address given by the Customer.

The language offered for concluding the contract is French. Confirmations and contractual information are sent electronically.

6.2. Personalised products

The Customer is responsible for the accuracy of the personalisation choices confirmed at the time of ordering. Once making has begun, those choices can no longer be changed without the express agreement of LEZARE.

6.3. Mystery flowers

Some configurations include one or more so called mystery flowers. Their model, their colour and how rare they are is not disclosed before delivery. By choosing this option, the Customer accepts that the allocation is random.

The random nature of the allocation does not deprive the Customer of the legal guarantees where the quantity received, the condition of the Product or its essential characteristics do not match the order.

6.4. Random bouquets

Bouquets sold separately may contain one, two or three flowers depending on the Product selected. The flower models included are allocated at random. The Customer knows the number of flowers ordered, but not their model before delivery.

This feature must be clearly stated on the Product page before purchase and is an essential characteristic accepted when the order is placed.

6.5. Refusal or cancellation of an order

LEZARE may refuse or cancel an order in the event of non payment, fraud or attempted fraud, obviously incorrect information, or a payment dispute relating to an earlier order. The Customer is informed and any sums collected are refunded where the cancellation does not result from established fraud.

Article 7. Payment

Payment is due when the order is placed. The methods available are those shown at checkout and may include bank card, Apple Pay, Google Pay and Shop Pay.

Payments are handled by Shopify Payments and its partners. LEZARE neither collects nor stores the Customer’s full bank details.

If authorisation is refused or a payment anomaly occurs, the order is not confirmed.

Article 8. Making and preparation

Some Products are prepared or assembled to order. Unless a different period is stated on the Product page:

• Indicative making or preparation period: 2 to 5 working days from order confirmation.
• Indicative dispatch period: 24 to 72 hours after preparation is complete.

These periods may be extended during a Drop or a busy period. LEZARE informs the Customer of any significant delay. Where no date or period has been agreed, delivery takes place no later than thirty days after the contract is concluded, save in the cases allowed by law.

Article 9. Delivery

9.1. Destinations

Products are delivered in mainland France and to the destinations offered at the time of ordering. LEZARE may restrict certain destinations for logistical, customs or regulatory reasons.

9.2. Costs

Delivery costs depend on the destination, the weight of the parcel and the shipping method chosen. They are shown before payment is confirmed, and those are the ones that apply. Standard delivery in mainland France is free from 65 euros of order, inclusive of tax.

For other destinations, costs are calculated according to the address, the weight of the parcel and the carrier, and then shown before payment is confirmed.

9.3. Receipt and transfer of risk

Risk passes when the Customer, or a third party designated by the Customer other than the carrier proposed by LEZARE, takes physical possession of the Product.

The Customer is invited to check the condition of the parcel and the Products on delivery. If there is visible damage, we recommend making precise reservations with the carrier and contacting LEZARE promptly at contact.lezare@gmail.com, with photographs. The absence of reservations or of a report within 48 hours does not deprive the Customer of their legal rights.

9.4. Delay, loss or damage

In the event of a significant delay, a confirmed loss or damage in transit, the Customer contacts LEZARE. Until the parcel is handed to the Customer, the risk is borne by LEZARE. The Customer then chooses between a new dispatch and a refund of every sum paid, delivery costs included.

9.5. Customs

For deliveries outside the European Union, customs duties, local taxes or import charges may be required by the authorities of the destination country. Unless a mandatory rule provides otherwise, these charges are payable by the Customer.

Article 10. Right of withdrawal and returns

10.1. Principle

For eligible Products, the consumer Customer has fourteen calendar days from the day after delivery of the Product to exercise their right of withdrawal, with no reason to give.

The Customer informs LEZARE before the period expires by means of a clear statement. Three routes are open, at the Customer’s choice: the online withdrawal feature available on the Site at the page Withdraw from your contract here, an email to contact.lezare@gmail.com, or the form set out at the end of this article.

The online feature is free and available throughout the period, in accordance with article L221-21 of the French consumer code. Once it is sent, LEZARE sends the Customer an acknowledgement of receipt on a durable medium, stating the content of the declaration and the date and time it was sent.

10.2. Exceptions

The right of withdrawal applies to all the Products sold on the Site, ties included. Choosing a model and a number of settings from the combinations offered in the catalogue does not amount to making to the Customer’s specifications within the meaning of article L221-28 of the French consumer code: the Products are made before the order and the options are those of the catalogue.

If a Product were one day made to order at the Customer’s request, the absence of a right of withdrawal would be stated before the order and repeated on the Product page. No Product currently offered is in that situation.

10.3. Return and refund

The Customer returns the eligible Product no later than fourteen days after sending their decision to withdraw, to the following address: LEZARE, 76 avenue Jean-Jacques Rousseau, 33160 Saint-Médard-en-Jalles, France.

The Product must be returned complete and properly protected. The Customer may handle the Product only as far as is necessary to establish its nature, characteristics and proper working. The Customer may be held liable for any reduction in value resulting from excessive handling.

Direct return costs are payable by the Customer, save in the case of an error by LEZARE, a lack of conformity, or a contrary provision announced by LEZARE.

LEZARE refunds the sums due, including the initial delivery costs up to the price of the standard method offered, within a maximum of fourteen days from notification of the withdrawal. LEZARE may hold the refund back until the Product is recovered or until proof of dispatch is received, whichever comes first. The refund is made using the original payment method, unless the Customer expressly agrees to another method at no cost.

10.4. Model withdrawal form

To be completed and sent only if the Customer wishes to withdraw from an eligible Product:

For the attention of LEZARE, 76 avenue Jean-Jacques Rousseau, 33160 Saint-Médard-en-Jalles, France, contact.lezare@gmail.com

I hereby give notice of my withdrawal from the contract for the sale of the following Product or Products:

• Order number:
• Product or Products concerned:
• Date of the order:
• Date of delivery:
• Name of the Customer:
• Address of the Customer:
• Date:
• Signature of the Customer, only where sent on paper:

Article 11. Fragile products and precautions

LEZARE Products, and the crocheted flowers in particular, are delicate handmade pieces. They must be handled in accordance with the instructions supplied with the order or published on the Site.

Damage caused by abnormal use, mishandling, negligence, an impact or normal wear does not constitute a lack of conformity.

Some Products contain magnets. They must be kept out of reach of children under thirty six months because of the risk of swallowing, kept away from sensitive magnetic media, and used at a distance from implanted medical devices, unless a healthcare professional advises otherwise.

Article 12. Legal guarantees

The box below reproduces, in translation, the statutory notice of article D211-2 of the French consumer code. The French version of these Terms carries that notice word for word, as the law requires, and it is the French text that governs.

The consumer has a period of two years from delivery of the goods to obtain the application of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer need only establish the existence of the lack of conformity, and not the date on which it appeared.

The legal guarantee of conformity means that the professional must, where applicable, provide all the updates needed to keep the goods in conformity.

The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six month extension of the original guarantee.

If the consumer asks for the goods to be repaired but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date the goods are replaced.

The consumer may obtain a reduction in the purchase price and keep the goods, or end the contract and be refunded in full against return of the goods, if:

• the professional refuses to repair or replace the goods;
• the goods are repaired or replaced after a period of thirty days;
• repairing or replacing the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non conforming goods, or bears the cost of installing the repaired or replacement goods;
• the lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or rescission. The consumer is then not required to ask for repair or replacement first.

The consumer is not entitled to rescission of the sale where the lack of conformity is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.

The rights set out above result from the application of articles L. 217-1 to L. 217-32 of the French consumer code.

A seller who obstructs in bad faith the application of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10 % of average annual turnover (article L. 241-5 of the French consumer code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French civil code, for a period of two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept, or to a full refund against return of the goods.

12.1. Legal guarantee of conformity

The Customer benefits from the legal guarantee of conformity provided for by articles L217-3 and following of the French consumer code. LEZARE is liable for lacks of conformity existing at the time of delivery and appearing within the legal period of two years.

In the event of a lack of conformity, the Customer may ask for the Product to be brought into conformity by repair or replacement, on the conditions set by law. Where bringing the Product into conformity is impossible, disproportionate, refused or carried out outside the legal period, the Customer may ask for a price reduction or for the contract to be rescinded in the cases provided by law.

12.2. Guarantee against hidden defects

The Customer also benefits from the guarantee against hidden defects provided for by articles 1641 and following of the French civil code where the hidden defect makes the Product unfit for its purpose, or so diminishes that purpose that the Customer would not have bought it, or would have paid less for it, had they known.

Proceedings must be brought within two years of discovery of the defect. The Customer may choose between returning the Product for a refund and keeping the Product for a partial refund of the price, on the conditions set by law.

12.3. Making a claim

To make a claim under a guarantee, the Customer writes to contact.lezare@gmail.com, telephone 07 56 91 41 93, or by post to LEZARE, 76 avenue Jean-Jacques Rousseau, 33160 Saint-Médard-en-Jalles, giving the order number, the nature of the problem and, where useful, photographs. This request carries no charge where the legal guarantee applies.

Article 13. Liability

LEZARE is liable for the proper performance of its obligations on the conditions set by law.

LEZARE cannot be held liable for damage resulting from use of the Product contrary to its purpose or to the instructions supplied, from negligence by the Customer, or from an event of force majeure within the meaning of article 1218 of the French civil code.

Nothing in the Terms limits the mandatory rights of the consumer or the liabilities that cannot be excluded or limited by law.

Article 14. Personal data

The personal data needed for the order is processed in accordance with the privacy and cookie policy, accessible from the footer of the Site.

Article 15. Consumer mediation

In the event of a dispute, the Customer first sends a written complaint to LEZARE at contact.lezare@gmail.com in order to seek an amicable solution.

If the complaint does not succeed, the consumer Customer may refer the matter free of charge to a consumer mediator with a view to settling the dispute amicably.

LEZARE is a member of the following consumer mediation scheme: CM2C, 49 rue de Ponthieu, 75008 Paris, France, telephone +33 1 89 47 00 14. After sending a written complaint to LEZARE, and failing a satisfactory reply, the consumer Customer may refer the matter free of charge at https://www.cm2c.net/declarer-un-litige.php or by email to litiges@cm2c.net.

Mediation is optional and does not deprive the Customer of the right to bring proceedings before a competent court.

Article 16. Applicable law and disputes

The Terms are governed by French law, without depriving a Customer residing in another country of any more protective mandatory provisions that may apply in their country of residence.

Failing an amicable agreement or mediation, the dispute may be brought before the competent courts under the applicable rules of procedure. The consumer Customer may in particular bring proceedings before the court of the place where they lived when the contract was concluded or when the harmful event occurred.

Article 17. Amendment of the Terms

LEZARE may amend the Terms for future orders. The Terms applicable to an order remain those accepted by the Customer when the order was confirmed.

Article 18. Acceptance

Confirming an order implies full acceptance of these Terms. The Customer is invited to keep a copy on a durable medium.