Shipping and returns
What we do, how long it takes, and what happens if you change your mind.
Preparation
Every order is prepared by hand: the tie is rolled, the flowers are placed in their cases, the code is slipped into the parcel. Allow 2 to 5 working days of preparation, then 24 to 72 hours until the parcel is handed to the carrier.
In France, standard delivery is 7.99 euros, and it is free from 65 euros of order. Express is 10.99 euros. To the European Union, 22 euros; to the other destinations we serve, 29 euros.
The shipping method and its exact price appear at checkout, before you confirm: those are the ones that apply. You receive a confirmation email when the parcel leaves.
On arrival
Open the parcel in front of the courier if you can. If there is visible damage, note it on the delivery slip and write to us the same day at contact.lezare@gmail.com with a photograph. We answer within 48 working hours.
The parcel contains the tie, one or more flowers in their cases, an instruction card, and one code per flower. If a case is missing, tell us before opening the others: counting the codes lets us find what went out.
Giving a flower
The code travels in the case, on its card: it belongs to no one until it is entered. Whoever receives the flower enters it in their own account, and the garden is theirs. So you have no account to create and no code to register before giving it.
If you would rather keep the flower in your own garden, enter the code before giving the case: what you pass on is then the object, not the registered flower.
The delivery address can be the recipient’s.
Changing your mind
You have fourteen days from delivery to tell us you are withdrawing, with no reason to give. This is the law that applies to any distance sale in France. The simplest way is the page Withdraw from your contract here: the declaration reaches us at once and you receive an acknowledgement by email. You can also write to contact.lezare@gmail.com. We then tell you what to do and where to send the parcel.
Return postage is yours to pay, except where the piece is faulty or damaged: in that case we cover it. The refund is made no later than fourteen days after we receive your decision, initial delivery costs included, up to the price of standard shipping.
The piece must come back complete and in the state it arrived in: the tie unworn and untied, the flowers in their cases, the instruction card and the code card. A tie that has been knotted keeps the mark for days, and a crushed stitch does not recover its shape.
When the code has already been entered
A flower whose code has been registered has entered a garden, and that garden is an account. We handle these one by one: write to us with the order reference. We never take a flower out of a garden without speaking to the person concerned first.
A fault
The flowers are crocheted by hand: two copies of the same model are never identical, and a slight difference in size or tension is not a fault. A dropped stitch, a thread coming undone, a colour that runs, a tie seam that gives way: write to us, with a photograph. The legal guarantee of conformity applies, and it is not up for discussion.
Writing to us
LEZARE SASU, 76 avenue Jean-Jacques Rousseau, 33160 Saint-Médard-en-Jalles, France. contact.lezare@gmail.com, answer within 48 working hours. For everything else, the Frequently asked questions page may already have it.
