This English version is provided for convenience. The French version is the original text. Where the two differ, the French version applies, without depriving the consumer of the protection afforded by the mandatory rules of the country in which they reside.

Right of withdrawal

You have fourteen days from delivery of your order to tell us you are withdrawing, with no reason to give and no penalty to pay. This period is the one set by the French consumer code for any distance sale.

The simplest way is the page Withdraw from your contract here: the declaration reaches us at once and you receive an acknowledgement by email. You can also write to contact.lezare@gmail.com giving the order reference, or use the model form set out in article 10 of the terms of sale. We answer within 48 working hours and tell you the return address and what to do.

Condition of the returned piece

You may try the tie on and handle the flowers as you would in a shop: the law allows you to, and we will never refuse a return on that ground. Send the whole order back, the flowers in their cases, with the instruction card and the code card or cards.

There is one limit, and it is a figure: if the piece comes back with its value reduced by handling that went beyond what was needed to judge it, a tie worn for a day or a pulled stitch for instance, we may deduct the amount of that reduction from the refund. We then tell you, with the photograph that justifies it.

You have fourteen days after telling us you are withdrawing to send the order back.

When a code has already been entered

Every flower comes with a code that adds it to a garden in your account. Entering that code takes none of your rights away: the withdrawal stands in full. The flower is simply removed from the garden when the refund is made, and we tell you before we do it.

Refund

The refund is made no later than fourteen days after we receive your decision to withdraw, and covers every sum paid, initial delivery costs included, up to the price of standard shipping. We may hold it back until the piece is recovered or until proof of dispatch is received, whichever comes first. It is made using the payment method used for the order, unless otherwise agreed.

Return postage

Return postage is paid by the buyer, except where the piece is faulty or damaged. In that case we cover it and we tell you how to proceed.

A faulty or damaged piece

The flowers are crocheted by hand: two copies of the same model are never identical, and a slight difference in size or tension is not a fault. A dropped stitch, a thread coming undone, a colour that runs or a tie seam that gives way, on the other hand, fall under the legal guarantee of conformity, which applies for two years from delivery, and under the guarantee against hidden defects. Write to us with a photograph.

Writing to us

LEZARE SASU, 76 avenue Jean-Jacques Rousseau, 33160 Saint-Médard-en-Jalles, France. contact.lezare@gmail.com, answer within 48 working hours.